Privacy Policy

1. Information We Collect

• Personal information: Your name, email address, and phone number — provided when you register or contact us.
• Payment information: Transaction records for purchases made on our platform. We do not store full card numbers or sensitive payment details — these are handled directly by our payment gateway.
• Usage data: Pages visited, courses viewed, time spent on the platform, and similar analytics data.
• Device information: Browser type, operating system, and IP address.

2. How We Use Your Information

• To create and manage your account and provide course access.
• To process payments and send purchase confirmations.
• To send you course updates, new offers, and important platform announcements.
• To improve our platform and personalise your learning experience.
• To diagnose and fix technical issues.
• To comply with legal obligations.

3. Cookies and Tracking

We use Google Analytics and Microsoft Clarity to understand how visitors interact with our website. These tools may place cookies on your device. You can disable cookies in your browser settings, though some features of the platform may not function correctly as a result.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• With payment gateway providers to process your transactions securely.
• With analytics providers (Google, Microsoft) under their respective privacy terms.
• When required by law or to comply with a government or regulatory authority in Bangladesh.
• To protect the rights, security, and integrity of Ostaad AI and its users.

5. Data Security

We use industry-standard security measures including SSL/TLS encryption and secure servers to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to keep it confidential.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Transaction records may be kept for longer periods to satisfy legal and accounting requirements. You may request deletion of your account data at any time (see Section 7).

7. Your Rights

• Access & correction: You may view and update your personal information from your account settings at any time.
• Unsubscribe: You can opt out of marketing emails by clicking the unsubscribe link in any email we send.
• Account deletion: You may request deletion of your account by contacting us. Please note that transaction records may be retained as required by law.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on ostaadai.com with a revised date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out via our Contact page.